Guarantee
Craftsmanship Guarantee
Last updated August 2026.
Every Mémo leather good is covered by a 1-year warranty against manufacturing defects from the date of delivery, backed by a lifetime repair service for as long as you own it — whether that's one year or twenty.
We built this piece to be worn. Wear tells a story. Manufacturing defects don't — if the issue is on us, we'll make it right.
This guarantee applies to Mémo leather goods. As we introduce other product categories, such as apparel, we'll publish separate guarantee terms for them — this page won't automatically extend to cover them.
1-Year Craftsmanship Warranty
If a Mémo leather good fails because of how it was made — not how it was used — within 12 months of delivery, we'll repair or replace it, or issue a refund, at our discretion. This is the same warranty described in Section 9 of our Terms & Conditions, which is the binding version of this policy.
What's covered:
- Stitching that fails under normal use
- Hardware — buckles, zippers, snaps, or rivets — that breaks under normal use
- Edge finishing or edge paint that cracks or lifts prematurely
- Lining or adhesive bonding that separates
- Leather that doesn't match the grade or description of the piece as sold
What's not covered
Leather is a natural material, and it's meant to age. This warranty doesn't cover normal wear and tear, including:
- Patina, color changes, or softening from regular use
- Surface scratches, scuffs, or creasing from everyday carry
- Fading from prolonged sun exposure
- Water damage or staining from exposure to rain, spills, or humidity
This warranty also doesn't cover:
- Damage from misuse, accidents, or improper care
- Unauthorized alterations or repairs
- Items purchased secondhand or from an unauthorized reseller
Lifetime Repair Service
Beyond the first year, we don't want a broken buckle or a worn stitch to be the end of a Mémo leather good. As a courtesy — not a warranty — we'll do our best to repair any Mémo leather good for as long as you own it, whether you're the original purchaser or not. This is a paid service: you cover the repair and shipping cost, and we'll always quote you before doing any work. Full terms of this service are in Section 9.1 of our Terms & Conditions.
Requesting warranty or repair service
Email support@in-memo.com with a description of the issue and clear photos. For warranty claims, include proof of purchase. We'll let you know if it's covered and, if so, send instructions for sending the piece in. We prioritize repair over replacement whenever possible; turnaround typically runs a few weeks depending on the issue. You're responsible for shipping the piece to us, including any customs duties on international shipments; we'll cover return shipping on approved warranty claims. See Section 9.2 of our Terms & Conditions for the full claims process.
Changes to this guarantee
We may update this guarantee at any time, including to add terms for future product categories. The "last updated" date above reflects the most recent revision. A change doesn't apply retroactively to reduce coverage for a piece you already purchased — the terms in effect on your delivery date govern your warranty.