Terms & Conditions

By accessing or using the Site, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

You must be at least 18 years old and capable of forming a binding contract under applicable law to use the Site or place an order. By using the Site, you represent that you meet these requirements.

We may revise these Terms at any time. The "last updated" date above reflects the most recent revision, and changes take effect as soon as they're posted. Your continued use of the Site after a revision takes effect constitutes acceptance of the updated Terms. If a change is material, we'll take reasonable steps to bring it to your attention.

If we offer account creation, you're responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at legal@in-memo.com if you suspect unauthorized use of your account. We may suspend or terminate accounts that violate these Terms.

We make every effort to display our products, including colors, materials, and dimensions, as accurately as possible, but we don't warrant that descriptions or other content on the Site are error-free. Prices are listed in U.S. dollars and are subject to change without notice. If a product is listed at an incorrect price due to a typographical, pricing, or other error, we may, at our discretion, cancel any order placed at the incorrect price, whether or not the order has been confirmed.

We reserve the right to limit quantities, discontinue products, and refuse or cancel any order for any reason, including suspected fraud, unauthorized reseller activity, or errors in pricing or product information.

Payment is due in full at the time you place an order. We use third-party payment processors to handle transactions, which may include Shopify Payments, Shop Pay, and/or Stripe; the processor(s) available to you will be presented at checkout. By submitting payment information, you represent that you're authorized to use the payment method provided, and you authorize us (through our payment processor) to charge the full order amount, including applicable taxes and shipping, to that payment method.

We don't store your full payment card details on our own servers — that information is handled directly by our payment processor(s) in accordance with their own security standards and privacy practices.

6.1 Order verification. We may take reasonable steps to verify an order before it ships, including confirming billing and shipping information, and may delay, cancel, or request additional information for orders that appear fraudulent or high-risk.

6.2 Chargebacks. If you initiate a chargeback or payment dispute that we believe is unwarranted, we reserve the right to dispute it with your payment provider and to refuse future orders from you.

All sales are made, and title transfers to you, at the point of shipment; risk of loss also passes to you upon our delivery of the product to the carrier. Shipping methods, estimated delivery windows, and shipping costs are shown at checkout and may vary by destination.

If we ship internationally, you're responsible for any customs duties, import taxes, or other fees imposed by your destination country, and for complying with the import laws of that country. We're not responsible for delays caused by customs processing.

You may return most items within 30 days of delivery for a refund or exchange, provided the item is unused, unworn, and in its original condition with any tags attached, and accompanied by proof of purchase. Items marked "Final Sale" are not eligible for return or exchange, except where required by applicable law or where the item is defective under our Limited Warranty (Section 9).

To start a return, contact us at legal@in-memo.com. We reserve the right, in our sole discretion, to deny a return that doesn't meet these conditions, and to determine whether a refund is issued to your original payment method or as store credit. Refunds are typically processed within 10 business days of our receiving and inspecting the returned item.

We warrant that our leather goods will be free from defects in materials and craftsmanship under normal use for 12 months from the date of delivery. This warranty doesn't cover damage from normal wear and tear, misuse, accidents, unauthorized repairs or modifications, or exposure to conditions outside of normal use.

If a covered defect arises during the warranty period, contact us at support@in-memo.com and we'll repair or replace the item, or issue a refund, at our sole discretion. This warranty is in addition to, and doesn't limit, any statutory rights you have under applicable law that can't be waived by contract.

9.1 Lifetime Repair Service. Beyond the 12-month warranty above, we may offer to repair Mémo leather goods for as long as you own them, regardless of the cause of damage or whether you're the original purchaser. This is a paid courtesy service, not a warranty: you're responsible for a repair fee and shipping both ways, which we'll quote before beginning any work. It's offered entirely at our sole discretion, isn't guaranteed, and doesn't create any additional warranty obligation. We may decline any repair request, set or change our fees, and modify or discontinue this service at any time without notice.

9.2 Warranty Claims Process. To submit a claim under Section 9 or a repair request under Section 9.1, email support@in-memo.com with a description of the issue and clear photos; claims under Section 9 also require proof of purchase. We'll determine, in our sole discretion, whether an item qualifies and, if so, provide instructions for sending it to us. You're responsible for the cost of shipping the item to us, including any customs duties or import fees for international shipments; we'll cover return shipping on approved claims under Section 9. Evaluation and repair timelines vary by issue and volume, and aren't guaranteed to any specific turnaround.

When using the Site, you agree not to:

• Violate any applicable law or regulation
• Attempt to bypass, disable, or interfere with our security measures
• Scrape, harvest, or automatically collect data from the Site
• Submit false, fraudulent, or misleading information
• Impersonate any person or entity, or misrepresent your affiliation with one
• Interfere with or disrupt the Site, its servers, or networks connected to the Site
• Use the Site for any unlawful or unauthorized purpose

If we invite you to submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and display that content in connection with operating and promoting Mémo. You represent that any content you submit is your own, doesn't infringe any third-party right, and doesn't violate these Terms. We may remove any submission at our discretion.

Discount codes, promotions, and gift cards are subject to any additional terms disclosed at the time they're offered, are non-transferable unless stated otherwise, and have no cash value except where required by law. We reserve the right to modify or cancel a promotion at any time, and to refuse orders that we believe misuse a promotion or discount.

Mémo™ is a trademark of In Memo LLC. The Mémo logo design is the subject of a pending trademark application. The Mémo name, logo, product designs, photography, and all other content on the Site are owned by In Memo LLC or our licensors and are protected by U.S. and international intellectual property law. Except as necessary to use the Site for its intended purpose, you may not reproduce, distribute, modify, or create derivative works from any part of the Site, or use the Mémo name or mark, without our prior written permission.

If you believe content on the Site infringes your copyright, you may send a notice to our Designated Agent under the Digital Millennium Copyright Act:

In Memo LLC — Copyright Agent
2108 N St Ste N, Sacramento, CA 95816
legal@in-memo.com

Your notice should include the information required under 17 U.S.C. § 512(c)(3), including a description of the copyrighted work, the material you claim is infringing and its location on the Site, your contact information, and a statement of good faith belief and accuracy made under penalty of perjury.

EXCEPT AS EXPRESSLY STATED IN SECTION 9, THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DON'T WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE AT ALL TIMES. SOME JURISDICTIONS DON'T ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN MEMO LLC AND ITS OFFICERS, MEMBERS, AND AGENTS WON'T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING FROM YOUR USE OF THE SITE OR ANY PRODUCT, EVEN IF WE'VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SITE WON'T EXCEED THE AMOUNT YOU PAID US, IF ANY, IN THE 12 MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DON'T ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

You agree to indemnify and hold In Memo LLC harmless from any claim, loss, or demand, including reasonable attorneys' fees, arising out of your violation of these Terms or your misuse of the Site.

The Site may link to third-party services, including Instagram and TikTok, and relies on third-party services such as Shopify, Cloudflare, Klaviyo, Vercel, and Anthropic. If you accept advertising cookies, the Site also uses Meta, TikTok, and Google for retargeting, as described in our Privacy Policy. We aren't responsible for the content, practices, or terms of any site or service we don't operate.

Our Privacy Policy describes how we collect, use, and protect your information, and is incorporated into these Terms by reference.

By using the Site or placing an order, you consent to receive communications from us electronically, including by email. You agree that any notice, agreement, disclosure, or other communication we send electronically satisfies any legal requirement that such communication be in writing.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Subject to the arbitration agreement in Section 22, the state and federal courts located in Sacramento County, California have exclusive jurisdiction over any dispute not subject to arbitration.

22.1 Informal negotiations. Before filing a claim, you agree to first contact us at legal@in-memo.com or In Memo LLC, 2108 N St Ste N, Sacramento, CA 95816, and attempt to resolve the dispute informally for at least 30 days.

22.2 Binding arbitration. If a dispute isn't resolved informally, you and In Memo LLC agree that it will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court. The arbitration will be conducted in Sacramento County, California, or another mutually agreed location, or, at your option, by telephone or based on written submissions.

22.3 Class action waiver. YOU AND IN MEMO LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.

You may opt out of the arbitration agreement in Section 22 by sending written notice to legal@in-memo.com within 30 days of the date you first agreed to these Terms. Your notice must include your name and a clear statement that you wish to opt out of arbitration.

We're not liable for any delay or failure to perform resulting from causes outside our reasonable control, including natural disasters, labor disputes, supply chain disruptions, or acts of government.

We may suspend or terminate your access to the Site at any time, for any reason, including violation of these Terms. Sections that by their nature should survive termination — including Sections 9, 13 through 17, and 21 through 23 — will survive.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

If any provision of these Terms is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

Our failure to enforce any provision of these Terms isn't a waiver of our right to do so later.

You agree to comply with all applicable U.S. and international export control laws and regulations in connection with your use of the Site and any product you purchase.

Under California Civil Code § 1789.3, California residents are entitled to the following consumer rights notice: you may contact us at legal@in-memo.com with any complaint. California residents may also reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and In Memo LLC regarding your use of the Site and any purchase you make from us, and supersede any prior agreements between you and us on that subject.

Section headings in these Terms are for convenience only and don't affect their interpretation.

These Terms don't create any rights for any person or entity other than you and In Memo LLC.

Questions about these Terms, or notices required under them, can be sent to legal@in-memo.com, or by mail to In Memo LLC, 2108 N St Ste N, Sacramento, CA 95816.